Refund & Returns Policy – LinkVerse Sdn. Bhd.

At LinkVerse Sdn. Bhd., we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund & Returns Policy explains your options for returning products and receiving refunds.

1. Eligibility for Returns

To be eligible for a return:

  • The product must be unused, in original packaging, and in the same condition as received.

  • Returns must be requested within 14 days of delivery.

  • Proof of purchase (order number or receipt) is required.

Note: Customized products, digital items, or clearance/sale items may not be eligible for return unless defective.

2. How to Request a Return

To request a return:

  1. Contact our customer support at:

  2. Provide your order number, product details, and reason for return.

  3. Our team will guide you through the return shipping process.

3. Refunds

  • Once your return is received and inspected, we will notify you via email regarding your refund status.

  • Approved refunds will be processed to the original payment method within 7–10 business days.

  • Shipping costs are non-refundable, except if the product was defective or damaged.

4. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.

5. Exchanges

  • Exchanges are possible if the item is in stock and meets the return conditions.

  • Contact our support team for guidance on how to exchange a product.

6. Shipping Returns

  • Customers are responsible for return shipping costs, unless the product is defective or incorrect.

  • Ensure the product is well-packaged to prevent damage during transit.

7. Contact Information

For questions, concerns, or return requests:

  • Email: linkversesdnbhd8@gmail.com

  • Phone: 017-3895839

  • Address: 38 3RD FLOOR, JALAN RADIN ANUM, BANDAR BARU SRI PETALING, 57000 KUALA LUMPUR, W.P. KUALA LUMPUR